Book or change an appointment

Last Updated: Wednesday, 23 October 2024

We are excited to announce our new appointment model: total triage with E-Consultation as the first point of contact.

About E-Consult

E-Consult is an online service that allows you to quickly and easily access GP services. Answer a few simple questions and E-Consult will get you the help you need. E-Consult is available between 07:00 and 21:00 Monday to Friday.

Here's why we believe this will enhance your healthcare experience:

1. Convenience

You can connect with a healthcare professional from the comfort of your home or anywhere with internet access, saving you time and hassle.

2. Faster Access

You'll receive timely guidance and support through E-consultation, potentially reducing wait times for diagnosis and treatment.

3. Efficiency

Total triage ensures that your healthcare needs are assessed promptly, allowing us to prioritise urgent cases and provide appropriate care more efficiently.

4. Safety

E-consultation will ask you a variety of questions, this helps the triaging clinicians correctly assess and prioritise your appointment, ensuring that those who need it most can be seen the same day.

5. Personalised Care

By gathering information about your symptoms and medical history beforehand, we can tailor our advice and recommendations to your specific needs, leading to more personalised care.

6. Resource Optimisation

Total triage helps optimise the use of medical resources by directing patients to the most appropriate level of care, whether it's virtual consultation, in-person appointment, or emergency services.

7. Better access for the vulnerable

If those who can access and use technology do so this will free up our phone lines for emergencies, those that cannot access the internet, and the vulnerable ensuring we provide easy and timely access for those that are elderly or with disabilities or additional needs.

We're committed to providing you with the highest quality of care, and we believe that this new appointment model will contribute to a more efficient, convenient, and personalised healthcare experience for everyone whether you are a whizz with the internet or need to access us by telephone/the reception team.

Thank you for your trust in our practice. If you have any questions or concerns, please don't hesitate to reach out.

To book an appointment

Request an appointment online via E-Consult

To book an appointment, please submit an E-Consultation.

E-Consultation will be available Monday to Friday 07:00-21:00 with a guarenteed same day response if you have contacted us before 17:00. Requests submitted after 17:00 will be actioned no later than the following working day and urgent requests up until 18:30.

If you cannot access the E-Consultation Service, please do still contact our reception team on 0151 546 3956 and they will be able to the support you through the E-Consultation process or take some clinical details from you to pass to the triaging team. Please do allow them to do this so we can safely and effectively triage your problem. We do not want E-Consultation to be a barrier, so please do contact the reception team if you are struggling, our team will be here to support you. But please remember if you can use the system then do so as it will free up the phone lines for those that need it most.

About your appointment

When you contact us, we may offer you a consultation:

By phone
Face to face at the surgery
On a video call
By online consultation (E-Consult)

Appointments by phone, video call or online consultation can be more flexible. This means the doctor or nurse can help you sooner.

Same day appointments

One of our clinicians will be evaluating the information that you completed on the e-Consultation or that was given to our care navigators. In order to run this service efficiently, where appropriate, we will be using text messages to contact patients with the details of their appointment. For those without mobile phones, you will be contacted back by a member of staff with the details.

Routine appointments

To ensure safe practice at all times, as safety is our greatest priority, the clinician may suggest that certain conditions may be more suitably dealt with the following day or at a later time. You will be informed of an appropriate appointment as required. Having listened to all of the feedback form patients over recent months, both positive and negative, we hope this new system will ensure that we are making the most efficient and effective use of our available resources.

Extended hours appointments

We offer extended access appointments outside of normal practice hours, these may be telephone consultations or face to face depending on which type of appointment is appropriate. You may also be offered a triage appointment with the extended access team, these are GPs working alongside our own GPs to offer appointments when we are at capacity. If you are asked to be seen face to face, you may need to travel to a different surgery as it will not be possible to be seen at Jubilee when we are at full capacity.

Important: if you have to cancel your appointment

Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.

How to cancel your appointment

You can cancel any appointment by using the NHS App. You can also call the surgery to tell us.

If you need help with your appointment

Please tell us:

If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
If you need an interpreter
If you have any other access or communication needs