Book or change an appointment

 To book an appointment:

We are excited to announce our new appointment model: total triage with E-Consultation as the first point of contact. Here's why we believe this will enhance your healthcare experience:

1. **Convenience**: You can connect with a healthcare professional from the comfort of your home or anywhere with internet access, saving you time and hassle
   
   
2. **Faster Access**: You'll receive timely guidance and support through E-consultation, potentially reducing wait times for diagnosis and treatment.
   
   
3. **Efficiency**: Total triage ensures that your healthcare needs are assessed promptly, allowing us to prioritise urgent cases and provide appropriate care more efficiently.
   
   
4. **Safety**: E-consultation will ask you a variety of questions, this helps the triaging clinicians correctly assess and prioritise your appointment, ensuring that those who need it most can be seen the same day.
   
   
5. **Personalised Care**: By gathering information about your symptoms and medical history beforehand, we can tailor our advice and recommendations to your specific needs, leading to more personalised care.
   
   
6. **Resource Optimisation**: Total triage helps optimise the use of medical resources by directing patients to the most appropriate level of care, whether it's virtual consultation, in-person appointment, or emergency services.
   
   
7. **Better access for the vulnerable**: If those who can access and use technology do so this will free up our phone lines for emergencies, those that cannot access the internet, and the vulnerable ensuring we provide easy and timely access for those that are elderly or with disabilities or additional needs.

We're committed to providing you with the highest quality of care, and we believe that this new appointment model will contribute to a more efficient, convenient, and personalised healthcare experience for everyone whether you are a whizz with the internet or need to access us by telephone/the reception team. E-consultation will be available Monday to Friday (7.00am – 9.00pm) With a guaranteed same day response if you have contacted us before 5.00pm.  Requests submitted after 5.00pm will be actioned no later than the following working day and urgent requests up until 6.30pm.

If you cannot access the E-consultation service, please do still contact our reception team on 0151 546 3956 and they will be able to either support you through the E-consultation process or take some clinical details from you to pass on to the triaging team. Please do allow them to do this so we can safely and effectively triage your problem. We do not want e-consultation to be a barrier, so please do contact reception if you are struggling, our team is there to support you.  But please remember if you can use the system then do so as it will free up the phones for those that need it most.

Thank you for your trust in our practice. If you have any questions or concerns, please don't hesitate to reach out.

Extended hours appointments

​We offer extended access appointments outside of normal practice hours, these may be telephone consultations or face to face depending on which type of appointment is appropriate. You may also be offered a triage appointment with the extended access team, these are GPs working alongside our own GPs to offer appointments when we are at capacity. If you are asked to be seen face to face, you may need to travel to a different surgery as it will not be possible to be seen at Jubilee when we are at full capacity. ​

About your appointment

When you contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By online consultation (E-Consult)

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
• If you need an interpreter
• If you have any other access or communication needs