We appreciate that it has been hard to get through on the phone at times recently. Thank you for all your patience and your feedback which we have taken on board.

To address this we've now got a new phone system. You can now keep your place in the queue and get a ring back instead of waiting on hold. This isn't going to solve everything overnight because there is still a high level of demand, but we hope it will make a difference and we are going to keep working on improving our service. Obviously we would still encourage you to use online services and e-consultation as much as possible to reduce the pressure on the phone lines. Please note calls are now recorded for training and quality purposes.