Could the Chemist Help?
Lots of common ailments can be managed without any need to see a health professional. Some chemists operate the ‘care at the chemist’ scheme where you can obtain advice and prescriptions regarding common ailments including:
- Coughs, colds, fever and sore throat
- Allergy, hay fever
- Conjunctivitis, cold sores, mouth ulcers
- Indigestion, constipation , diarrhoea, cystitis
- Haemorrhoids, pain, headache
- Head lice, threadworms
- Thrush, contact dermatitis, athlete’s foot, warts and verrucae
If you normally get free prescriptions these prescriptions will also be free.
Do you have a Questions about Medication or need a Medication Review?
Please ask reception to pass your query to the practice pharmacist, who will review it and make sure you get an answer. For a medication review you may need to see the practice nurse, or have a blood test or a telephone consultation. If you have been seen recently the pharmacist may be able to do the medication review by looking at your medical records. You shouldn't need an appointment for repeat medications, even if it is urgent, so please request these in the proper way so we can make the best use of our appointments.
Making an Appointment
You can request an appointment either by phoning or by filling an e-consultation.
Previously we tried to treat everyone on the day they contacted us. From October 2021, instead of dealing with everything on the same day, a clinician will look at all appointment requests as they come in and decide what is the best way to help. Sometimes this will be the same day (for urgent problems), sometimes an appointment will be offered in the next few days. The more information you can give us on the e-consult or when you phone up the easier it will be to get that triage right. Our receptionists will be asking a couple more questions to help collect that information. Your answers are treated confidentially just like anything you tell a doctor or nurse. All phone calls are recorded for training and monitoring purposes.
We’ll keep you up to date about the outcome of triage, by SMS or by phone. If you can’t use a phone or e-consult then you can still come in to the desk to request an appointment.
If you are unable to visit the surgery, please telephone before 11.00am. Visits will usually be done between 12.00 and 4.00pm. Try to give the receptionist some idea of the problem—the doctor will ring back to clarify the request.
Please do not request an immediate visit unless you feel there is a real emergency, because of the disruption this causes to surgeries—in the time taken up by a home visit the doctor can see several patients in surgery.
Out of Hours
If you need an urgent visit or advice outside of normal surgery hours please telephone the normal surgery number and you will either be transferred automatically to the out of hours service or advised to call 111. You will be offered telephone advice, an appointment at a GP out of hours centre, or a visit as appropriate. Please be considerate and do not call if your problem could wait until the next day.
Click here for information on Walk in Centres, 111 and A&E.