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You and Your General Practice

Last Updated: Tuesday, 30 September 2025

You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below.

You and Your General Practice

Please note that the practice will provide services as per You and Your General Practice, except when unable to do so due to:

  • Lack of capacity
  • Closure due to staff training (half day closing each month)
  • Unforeseen events
  • Failure of NHS supplied software
  • Unable to provide a safe service